And it ain’t health care.
Air Canada, which charges for each pillow and sandwich and is just a wee bit shy of requiring passengers to load their own luggage on the plane, is now offering “On My Way”, a new “travel assistance service”, which seems to be what most airlines, including West Jet, have traditionally offered — meal vouchers, rebooking tickets — at no extra service whenever a flight is delayed or cancelled. But service is a concept increasingly foreign to Air Canada. You can read more here. From which,
Michael Janigan of the Public Interest Advocacy Centre in Ottawa wasn’t impressed. He suggested Out Of My Way as a more fitting name.
“It’s part and parcel of a continuing effort to try and make the service extended to you when you buy a ticket less and less. The expectation would be that if you paid for a flight, you’d be rebooked on the next available flight. I’m hesitant to figure what’s next with the airlines. Maybe washroom privileges (for a fee)? We’ll have to wait and see.”
Janigan said new fees like On My Way suggest it’s time for Transport Canada to take a stand and set minimum standards to protect passengers. “We can’t rely on airlines to set appropriate rules for what passengers are and are not entitled to.”
In the meantime — fly West Jet.
And avoid Heathrow’s new Terminal 5.